Privacy Policy

Last Updated: November 2024

Introduction

Welcome to Vetlivery! We are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, disclose, and safeguard your data when you use our app, which connects you to your mobile vet clinic.

Information Collection

We collect the following personal data from you:

• Basic information such as your phone number, email, first name, last name, and country of residency, which is collected through form submissions.
• Your specific address, which we collect when you book an appointment for vet services.

Use of Information

We use the information collected for the following purposes:

• To provide and improve our services, including connecting you with a mobile vet clinic.
• To facilitate appointment bookings, track your pet's medical history, and ensure accurate record-keeping.
• To send updates, reminders, and information related to your appointments.

Data Retention and International Transfers

Your data will be retained only as long as necessary to fulfill the purposes described in this privacy policy, such as providing our services, maintaining our business operations, or meeting legal requirements. When personal data is no longer needed, it will be securely deleted or anonymized.

Vetlivery may transfer your data to servers and processing centers located outside your country of residence. We employ appropriate safeguards to ensure that your personal data remains protected, compliant with applicable data protection laws, and is only transferred to regions where equivalent levels of data protection are provided. This may include ensuring that third parties handling your data adhere to privacy frameworks, such as the Standard Contractual Clauses provided by the European Union or other legally recognized agreements.

Data Security

We prioritize the security of your data. All passwords are securely hashed to prevent unauthorized access. We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, or alteration.

Third-Party Services

We may use third-party services for certain functions, such as payments and appointment management. These third parties may collect and process your information according to their own privacy policies. We recommend reviewing the privacy policies of any third-party services used in connection with our app, as we are not responsible for their privacy practices or the security of your data once transferred to them.

User Rights and Choices

You have the right to manage your personal information. You can delete your account at any time under the account menu, which will remove most of your data from our active systems. However, some historical data related to appointments and pets may be retained as necessary for our records.

If you wish to exercise any other rights regarding your data or have questions about your privacy, please contact us at [email protected].

Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will promptly delete it.

Updates to this Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will notify you by updating the "Last Updated" date at the top of this policy.

Contact Us

If you have any questions or concerns about this privacy policy, please contact us at:

• Email: [email protected]